Refund and Returns Policy

Refund & Returns Policy

Important: Each Haus of Vitality location operates as an independent business entity. All refund and return requests must be directed to the specific location where your purchase was made. We are unable to process returns or refunds on behalf of another location.

1. Returns

We want you to be completely satisfied with your purchase. If you are not happy with a product, please contact the location where you made your purchase directly to discuss your options.

Returns are accepted under the following conditions:

  • Items are returned within 14 days of purchase.
  • Products are unused, unopened, and in original packaging.
  • Proof of purchase (receipt or order confirmation) is provided.
  • The item is not a consumable, perishable, or personal care product that has been opened.

2. Refunds

Once your return is received and assessed by the relevant location, you will be notified of the outcome. If approved, your refund will be processed using the original payment method where possible.

Please note:

  • Refund processing times may vary by location and payment method.
  • Shipping or handling fees are non-refundable unless the return is due to an error on our part.
  • Partial refunds may be issued for items returned in a condition other than original.

3. Exchanges

Exchanges are assessed on a case-by-case basis at each location. Please reach out to the store where you purchased your item to enquire about an exchange. Availability of replacement products may vary by location.

4. Faulty or Damaged Products

If you receive a product that is faulty, damaged, or not as described, please contact the location of purchase as soon as possible. In line with Australian Consumer Law, you may be entitled to a remedy including a repair, replacement, or refund.

Please retain the product and any packaging, and be prepared to provide photos or a description of the fault when contacting us.

5. Non-Returnable Items

The following items are not eligible for return or refund unless they are faulty or not as described:

  • Opened consumables (supplements, powders, teas, etc.)
  • Perishable goods
  • Personal care or hygiene products that have been opened or used
  • Gift cards or store credit
  • Items purchased during a final sale or marked as non-returnable at time of purchase

6. How to Lodge a Return or Refund Request

To initiate a return or refund, please follow these steps:

  • Contact the Haus of Vitality location where you made your purchase directly — in store, by phone, or via their contact details.
  • Provide your proof of purchase and details of the item(s) you wish to return.
  • The location team will guide you through the process and advise on next steps.

Please do not return items to a different Haus of Vitality location, as each store is independently operated and unable to process transactions on behalf of another.

7. Australian Consumer Law

Our policy is in addition to, and does not limit, your rights under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For all enquiries, please contact your nearest Haus of Vitality location directly.

This policy was last updated May 2026.

Active customer support- 

For queries about refunds and returns, actively connect with us at support@hausofvitality.com.au. Your satisfaction remains our top priority, and we are here to address your concerns and provide clarification