Ensuring Your Contentment: A Dynamic Returns Policy

Our commitment to your satisfaction lasts 30 days Returns Policy, after which a complete refund or exchange cannot be facilitated.

Criteria for Eligible Returns:

To qualify for a returns policy, the item must remain unused and retain its original packaging. Goods exempt from return include perishables (drinks, food, supplements, hemp oil), gift cards, opened or used products, and selected health and personal care items.

Documentary Necessities:

To initiate a return, furnish a receipt or proof of purchase. Kindly avoid returning items directly to the manufacturer.

Streamlined Refund Procedures:

Upon receiving and scrutinising your return policy, we swiftly notify you. If approval is granted, we will actively process your refund, channelling it to your original payment method within a specified timeframe.

Responsive Actions for Late or Missing Refunds:

Verify your bank account status and proactively engage with your credit card company if delays persist. For further assistance, proactively reach out to your bank. If issues endure, proactively connect with us at relax@hausofvitality.com.au.

Navigating Sale Item Dynamics:

Refunds exclusively apply to regular-priced items, with sale items falling outside the scope of refund eligibility.

Active Exchange Protocols: 

Defective or damaged items actively qualify for an exchange. Proactively engage by emailing us at relax@hausofvitality.com.au and dispatching the item to 89-90 Pine Ave, Leeton NSW 2705.

Dynamic Gift Returns: 

Gifted items dynamically result in a gift credit or refund, contingent on their designation during purchase and shipping.

Active Approach to Shipping Returns: 

To initiate a return, actively dispatch the product to 89-90 Pine Ave, Leeton, NSW 2705. As the customer, you actively bear the responsibility for return shipping costs, which are non-refundable. If applicable, these costs will actively be deducted from your refund.

Strategic Considerations for High-Value Items: 

Consider actively using a trackable shipping service or proactively purchasing shipping insurance for high-value items. We actively cannot guarantee the receipt of returned items.

Active Customer Support: 

For queries about refunds and returns, actively connect with us at relax@hausofvitality.com.au. Your satisfaction remains our top priority, and we are here to address your concerns and provide clarification